Shipping Information

Each dress is handmade by me, Hannah, in my cozy studio in Hampshire. Due to the custom nature of my work, the lead time for your order is typically 2-4 weeks, depending on the volume of orders. If you need your dress sooner, please don’t hesitate to reach out—I’ll do my best to accommodate your request.

UK Shipping:

- Cost: £10

- Delivery Method: Royal Mail Special Tracked Delivery (24hr)

- Once dispatched, your order should arrive within 24 hours. You will receive a notification via email or text from Royal Mail with tracking information, allowing you to monitor and manage your delivery.

For any questions or if you haven't received your tracking details, please contact me.

International Shipping:

- Currently, I do not offer international shipping through my website. However, if you’re interested in ordering a dress, please email me, and I will do my utmost to arrange international shipping for you.

Returns Policy

All orders are non-returnable. Since each dress is handmade with love, thought, and care, I cannot offer refunds. Please use the size guide to select the correct size. If you need assistance with sizing or want a custom fit, provide your measurements (bust, waist, and length) in the order notes or contact me directly. I'm here to help ensure your dress fits perfectly.

Care Instructions for Your Heart & Daisy Dress

General Care:

- Each dress is crafted with love using natural fabrics.

- Machine washable on a gentle 30-degree cycle (I recommend a cold wash).

- For cotton and seersucker dresses, use non-bio detergent and fabric softener.

- Do not tumble dry or dry clean.

- Hang dry on a hanger and iron on low heat.

Linen Dresses:

- Handmade from 100% sustainable linen, tumbled for softness.

- Machine wash on a gentle 30-degree or cold cycle using non-bio detergent.

- Avoid fabric softener as it can break down the linen fibers.

- Do not tumble dry or dry clean.

- Hang dry and iron on low heat.

- Linen will naturally tighten after washing, but it will soften with ironing and wear.

If you have any questions or need further assistance, please don’t hesitate to contact me at heartanddaisy@gmail.com.

With love and kindness,

Hannah

Heart & Daisy x